Business Applications - Connect and SES
Recognize AWS services for contact centers and email communication.
5 min
Introductory
Learning outcomes
By the end of this lesson, the learner can:
- Identify Amazon Connect as a cloud contact center solution.
- Identify Amazon SES for bulk and transactional email.
AWS Business Applications
Key Terms
AWS Business Applications
Amazon Connect
Cloud contact center service
Example: Handle customer calls and chats with pay-as-you-go pricing
Amazon SES
Simple Email Service for bulk/transactional email
Example: Send order confirmations, newsletters, or marketing emails
Knowledge Check
Knowledge Check
1 / 1Summary
- Amazon Connect — Cloud-based contact center for voice and chat
- Amazon SES — Email service for transactional and marketing messages